Returns & Exchanges

 

FREE RETURNS & EXCHANGES

At TOWER London, we want you to be happy with your purchases and confident that you've found the perfect Item(s). If a return is necessary, we can accept returns within 30 days from the day goods were received for an exchange or a refund.

Provided that you return your item(s) within the Terms & Conditions, we will refund your payment or replace/exchange the item(s). Refunds are processed within 5-7 working days of receipt of the returned item(s).

Please note; If you have ordered the wrong item/size or simply had a change of heart, all items must be returned in the original box suitable for resale. Accessories are not returnable if the packaging is damaged, seal broken or the item has been used, due to hygiene reasons. 

We will reject returns that are not in a suitable condition for re-sale.

FREE UK RETURNS

UK customers can use our TRACKED UK RETURNS LABEL to send back items for exchange or refund. If you need to return an item, simply click the link below and follow the instructions.

1. Complete your returns/exchange form and place it inside the inner packaging. 

2. Print shipping label and double-box or re-wrap box to avoid damage.

3. Once item(s) are received, we will send you a notification email when your refund has been processed.

  

No printer, no problem: Take your email and packaged item to a Post Office® branch or Royal Mail Customer Service Point (CSP). They’ll then scan the QR code and print the label for you.

 

CLICK & COLLECT

Click and Collect orders can be returned to any TOWER London store for a refund or exchange. 

Simply complete the returns form enclosed in your order and bring it with your items to your nearest TOWER London store.

Exchanges can be processed in store. Bring the desired item to the store with the order invoice. 

Please note: that items purchased in our stores are subject to our separate store returns policy.

 

EU RETURNS

EU customers can use our EU RETURNS LABEL to send back items for an exchange or refund.

If you need to return an item, simply click the link below and follow the instructions.

1. Complete your returns/exchange form and place it inside the inner packaging. 

2. Print shipping label and double-box or re-wrap box to avoid damage.

3. Once item(s) are received, we will send you a notification email when your refund has been processed.

 

USA RETURNS

US and CANADA customers can send the items back to us for FREE for an exchange or refund. Contact our customer services team on customer-services@tower-london.com to get your free returns label and follow the instructions below.

 1. Complete your returns/exchange form and place it inside the inner packaging. 

2. Print shipping label and double-box or re-wrap box to avoid damage.

3. Once item(s) are received, we will send you a notification email when your refund has been processed.

Please keep your Proof of Posting receipt until your exchange or refund is confirmed as completed.

 

FAULTY OR DEFECTIVE ITEMS

If you have received faulty or defective goods, don’t worry. Simply get in touch with us to report the problem. Email one of our dedicated customer service advisors at customer-services@tower-london.com. Our team will be happy to help you resolve the issue and provide you with further instructions.

If the item found to be defective due to a manufacturing fault we will process a full refund if required.

These Terms & Conditions do not affect your statutory rights.